Q&A
General Reminders
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You are committing to the entire session when you register, which means you are committing to both payments.
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No refunds or makeup will be given for missed classes for group lesson.
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We will offer both group and private/semiprivate lessons. We will not offer custom group lessons (build your own group) for lessons at our facility.
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Clients are required to sign up for the session. We do not allow partial session sign-ups.
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Once the session has started (not the first day of your class), if a student withdraws from a class, all money paid to class is forfeited. By enrolling in a class, you agree to pay both the initial tuition (50%) and the tuition billed after class #4 (50%).
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All classes / instructors / schedules subject to change.
Q: Your session started two weeks ago, but I see that there is room in a class. Can I sign my child up?
A: No, unfortunately you cannot. We do not allow enrollments after the first week of class unless it is a private/semiprivate lesson. It is too disruptive to the class, and the student would struggle to catch up. We do have private lesson available if you would like to begin sooner than next session!
Q: Where are you located?
A: We are currently operating out of Choice Daly City Westmoor High and Pacifica Terra Nova HighSchool For addresses and directions check out our locations page on our website.
Q: What level should my child be?
A: Please check out the descriptions of each level on this page. Then click on “Learn More” to figure out which age group your child should be in, and see more information about each level. Our classes are divided by skill level as well as age.
Q: We are going to be traveling and will miss four classes. Can we just pay for the classes we are going to use? Or, can we just come a different day during those weeks?
A: No, you are taking up a spot that another student could have enrolled in, so regardless of whether or not you plan to attend all classes, they must be paid in full.
Q: What background do your instructors have?
A: Our instructors come to us with a variety of experiences. We have everyone from nationally ranked swim coaches to moms who have been teaching lessons for decades. Please check out our instructor bio pages! We pride ourselves on the quality and low turnover rate of our instructors. If you think you might be a good fit for our team, please contact us elliteswimschoolsf@gmail.com. We are always looking for folks with amazing personalities who want to turn a love of swimming into a career.
Q: I have a pool at my house. Do you do home pool lessons?
A: We do home lessons over the summer. Or the indoor during the fall season, feel free to contact if you need.